Buyer support

Frequently Asked Questions

Clear answers for wholesale buyers, retailers and private-label partners.

What is your minimum order quantity?

MOQ depends on the product, finish and packaging. Flexible trial-order quantities may be available for selected in-stock designs.

Can I request samples?

Yes. Samples can be arranged for quality, color and size confirmation before a bulk order.

Do you provide OEM and ODM services?

Yes. We support custom shapes, colors, glazes, logos, packaging and collection development.

What is the typical production lead time?

Most bulk orders require approximately 30 to 60 days after sample and packaging approval, depending on quantity and complexity.

How do you control product quality?

Our process includes incoming material checks, in-process inspections, final inspections and packaging tests before shipment.

Which shipping terms do you support?

We can quote common international trade terms and coordinate delivery with your nominated forwarder or an available logistics partner.